Meet David Harris-Heffer at Vodafone

Q1: Can you tell us a little about your business?

We are the Vodafone Franchisee for Somerset, with stores in Taunton, Yeovil, Street and Bridgwater.  Currently we support customers with all their mobile and broadband needs in stores, our goal for this year is to support the local business owners moving to B2B alongside B2C

Q2: Where did your business idea come from?

Somerset has an extraordinarily high volume of small businesses.  Small businesses are not given the same level of service experienced by medium to large businesses by the network operators and we wish to fix that.

Q3: What makes your business distinctive?

Being local, we are unique in being to offer both the personal service alongside the national pricing.  We offer the option of Drop In at your convenience for sales and service across the county alongside being able to visit you at your premises at a time convenient to you.  We are committed to the county and our goal is to Help Somerset Business Grow.  Alongside offering the personalised customer service you would expect we are also interested in your technology needs and how we can support your business benefit from additional services which are included in our offerings – for including google social media setup, productivity through technology support, chambers of commerce membership, our support offers are personalised to each business’s needs.

Q4: What are your business goals for the next 6-12 months?

 Launch our personalised business propositions to all local SMEs across the county, a strong focus on marketing to drive awareness of our position as a local business partner.

Q5: How do you feel about being chosen to join the Somerset Catalyst programme?

The course is without doubt the best content-based training I have had the pleasure to attend.  The team are product experts and passionate to support. It is very much about opening our minds, removing the blinkers, teaching us the pit falls and the tools to grow.

Q6: What have you taken from the advice and workshops so far?

There is so much! – Marketing, Finance, People Management

Primarily, the need to reflect on your business, do not assume your proposition is fit for purpose, research and utilise local businesses, and, above all, understand your key market – you cant help everyone!

Q7: Why do you think Somerset is such a great place to do business?

Passionate for local business, a wide range of industry and a council dedicated to support the local businesses grown.