Get in Touch With Us

This page explains how to contact the No Gamstop Casino editorial team at somersetcatalyst.co.uk, what we can help with, and what we can't. We publish research-based guides to casinos outside the GamStop scheme for readers in the UK. We are a comparison site, not a casino, so we can't see or change anything on your casino account.

What we can help with

We are glad to hear from readers about the content on this site. The most common reasons to write are:

• Corrections: if a bonus, payment method or rule we describe looks out of date, tell us which page and which statement. Casino terms change often, so this is the most useful message you can send.
• Questions about our guides: for example, how wagering requirements work, what a cashout limit means, or why we explain licensing the way we do.
• Suggestions: topics you would like covered, or comparison points you think are missing.
• Business and editorial enquiries: if you represent a company, say who you are and what you propose.

What we can't help with

We don't operate any of the casinos we review, so we can't resolve disputes on their behalf. That includes:

• delayed or refused withdrawals
• bonus terms applied to your balance
• identity verification or source-of-funds requests
• closed or restricted accounts

For these, contact the casino's own customer support first and keep copies of your messages, screenshots and the terms that applied when you claimed the offer. If the casino doesn't resolve the matter, check its complaints procedure and which licensing body, if any, it names. We can explain how these processes generally work, but we can't promise an outcome.

How to write to us

Use the contact details shown in the site footer or on the contact form, if one is available. We haven't published a separate phone line or live chat, so please don't rely on one. A good message includes:

1. The page address or title you are writing about.
2. The statement or offer in question, and what you believe is different.
3. Where you found the newer information, such as the casino's own terms page.
4. The date you checked it.

Please don't send passwords, full card numbers or identity documents. We will never need them.

What to expect after you get in touch

A member of the team reads each message. We can't promise a reply time, and we may not answer messages that only ask us to recommend a casino for a particular outcome. Where a correction is justified, we check it against the casino's published terms and update the page. Bonus headlines on our pages are casino advertising, and they are only as current as our last check. The last fact-check date for this site is 30 September 2026.

Independence and commission

We may earn commission if you use some links on this site. That doesn't buy a higher position, and it doesn't change how we describe a casino's limits and drawbacks. If you think a page reads unfairly, tell us why.

Need support with gambling?

If gambling is causing you worry, help is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can also use its online chat. Registering with GamStop is free and blocks access to UK-licensed gambling sites for the period you choose. You can also use deposit and loss limits, self-exclusion tools and gambling blocking software on your devices. Sites outside GamStop are not bound by that scheme, so think carefully before using them if you have self-excluded.

You must be 18 or over to gamble. To see how we assess casinos before you write to us, read our guide to the best non GamStop casinos.